TERMS AND CONDITIONS

 

When you place your order

 In the "Instructions to Merchant" section,

 please leave a delivery phone number.

(This may be required by the courier company)

 

TERMS AND CONDITIONS

When you place an order with us, you are confirming acceptance of our terms and conditions.

All prices include vat

SECURE ONLINE TRANSACTIONS

All payments are made through "PayPal", via "PayPal's" encrypted server. Your account or card details are not seen, or stored on this site.

PRIVACY POLICY

Any information received by us will be used solely, for the purpose of enabling you to use this site and will not be passed on to any third party, not directly involved in the process of you using this site.

 

PLEASE NOTE

Currently, we only deliver to the

UK MAINLAND.


Your order should arrive within 5 days of you receiving your order conformation.
If your order has not arrived within 7 days, please contact us.

 

 FREE DELIVERY ON ALL ITEMS

(You will still have to enter your delivery country)

 


           ITEMS MARKED AS "HAND MADE"

                    OR "HAND FINISHED"

These items are either hand made or hand finished and therefore may vary in pattern and, or colouring from the example item shown.


LIGHT BULBS, BATTERIES ARE NOT INCLUDED UNLESS STATED IN THE ITEM(S) DESCRIPTION. If light bulbs or batteries are included we do not guarantee that bulbs will have survived the journey or that batteries will work.


RETURNS
 If you change your mind after you have placed your order.  You may return any purchase within 7 days of delivery for any reason, for a full refund or exchange. Conditions apply as follows:-

1.      You must contact us via e-mail, info@stivesgiftsandgoodies.co.uk or the contact page on this site, within 7 days of receipt of your purchase. We will reply, via your supplied e-mail address, giving instructions on how and where to return your purchase.  
2.      The product and all of its packaging must be in a 100% resalable condition. Any sealed bags, boxes or any other sealed items must not have been opened or missing. When we have received and checked your item, a full purchase price refund will be made to your credit/debit card or your PayPal account that you used when you purchased the item. (excluding postage) We will confirm this via e-mail.

3.      You are responsible for the item until we have received it, therefore we recommend sending the item via recorded delivery.

4.      DAMAGED OR FAULTY ITEMS
You must contact us via e-mail, info@stivesgiftsandgoodies.co.uk or the contact page on this site, stating the nature of the fault, within 10 days of receipt of your purchase. We will reply, via your supplied e-mail address, giving instructions on how and where to return your purchase. When we have received and checked your item, we will either, replace, exchange or refund the full purchase price. (including your return postage costs if you include your postage receipt) If a refund is given, it will be made to your credit/debit card or your PayPal account that you used when you purchased the item. We will confirm this via e-mail. You are responsible for the item until we have received it, therefore we recommend sending the item via recorded delivery.

GENERAL

Whilst every effort has been made to ensure the accuracy of the information provided on this site, we do not offer any guarantee that the site is 100% error free. Therefore, we reserve the right to change or remove any part of this site at any time and without notice.
Where errors in pricing or availability are found when processing an order, we will of course give you the option of canceling or changing your order. 

We will not be held liable for any losses of any kind, resulting from the use or misuse of this site, resulting from something or someone we do not have direct and total control of.

© COPYRIGHT

Permission is granted to copy electronically and to print in hard copy, sections of this site for the sole purpose of placing an order with  St Ives Gifts And Goodies or using this site as a shopping vehicle.

Any and all other use, of any part of this site is strictly prohibited.